Privacy Policy

1. Information We Collect

NovaPhono Entia Culinary Studio collects information that you provide directly to us when you:

• Book cooking classes or culinary experiences
• Create an account on our website
• Subscribe to our newsletter
• Participate in surveys or promotions
• Contact our customer service team
• Make purchases through our platform

The types of personal information we collect include your name, email address, phone number, billing address, payment information, dietary preferences, and any special requirements for your culinary experience.

2. How We Use Your Information

We use the information we collect for various business purposes, including:

• Processing your bookings and reservations
• Managing your account and preferences
• Communicating with you about your experiences
• Sending promotional materials and updates
• Improving our services and customer experience
• Complying with legal obligations
• Ensuring safety during culinary sessions

3. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist in operating our business
• With culinary instructors for class preparation
• To comply with legal requirements or protect rights
• During business transfers or mergers
• With your explicit consent for specific purposes
• For emergency contact and safety purposes

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure storage of personal information
• Regular security assessments and updates
• Limited access to personal data on need-to-know basis
• Secure payment processing systems
• Employee training on data protection

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods include:

• Booking information: 7 years for tax purposes
• Customer accounts: Until account deletion request
• Marketing data: Until unsubscribe request
• Payment information: As required by financial regulations
• Class participation records: 3 years for safety purposes
• Communication history: 2 years for service improvement

6. Your Rights and Choices

You have certain rights regarding your personal information, including:

• Access to your personal data we hold
• Correction of inaccurate or incomplete information
• Deletion of your personal data under certain circumstances
• Restriction of processing your personal data
• Objection to processing of your personal data
• Data portability to transfer your information

To exercise these rights, please contact us using the information provided in Section 9.

7. International Data Transfers

As a Canadian-based company, we primarily process and store your information within Canada. However, in some cases, your information may be transferred to and processed in countries outside of Canada. When we transfer your information to other countries, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

8. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. For children aged 16-18 participating in our classes, we require parental consent for data processing.

9. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Privacy Officer:

Email: privacy@novaphonoentiakdvystp.media
Phone: +1 4378838768
Address: 184 Richmond Street West, Toronto, ON M5V 1V6, Canada

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about our information practices.

11. Canadian Privacy Laws Compliance

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. Our privacy practices are designed to provide appropriate protection for your personal information throughout our organization.

12. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to remember your preferences. These technologies help us provide and improve our services, personalize your experience, and analyze website traffic. You can control cookies through your browser settings, though disabling cookies may affect your experience on our website.